No Emotion In Emails

The word "this". I got a chewing out from a manager at work over the word "this". I replied to a very long chain of emails with an opening statement of "I'm sorry you're having trouble with this." I then went on to explain the issues and possible solutions.

Now I meant that I'm truly sorry that these three individuals weren't getting to resolution on their issues. They took it as I was disn' them for not understanding how to get this solved.

Hey punks. Stop reading emotions into email. You don't know what I'm thinking. Oh and if you are offended? Put on your big girl panties and move on. Where are we working? Mamby pamby land? An yes, this post is meant as a dis.